Frequently Asked Questions
Everything you need to know
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
Your Questions Answered: Everything You Need to Know About Your Stay
- Fall, Winter, and Spring: Two-night minimum stay.
- Summer: Four-night minimum stay.
- No late check-ins after hours (after hours is 5 PM – 9 AM) on any day of the week, unless prior arrangements are made within 48 hours before arrival.
Reservation Verification:
- All reservations must be verified with a valid ID that matches the name on the credit card used for the booking payment.
- The credit card used for hold deposits must also match the name on the reservation, the ID.
Deposit and Payment:
- A 20% non-refundable deposit is required in advance to guarantee your reservation. This deposit is a commitment to the full period requested.
- The balance of payment is due and payable 30 days prior to arrival.
- We have a zero cancellation policy.
- Rescheduling and moving units are allowed up to 6 months in advance with the deposit made.
- To cancel or reschedule, please contact the office with a written notice of cancellation or new dates to reschedule.
- No late cancellations will be accepted.
- Credits and refunds will be at the discretion of the administrative office on a case-by-case basis.
- Cancellations within six months of check-in are subject to a no-return policy, meaning zero refunds.
- If a unit change is requested upon arrival, a transfer fee will apply, depending on the size of the unit and the number of days spent in the original unit.
- Early departures will be considered as booked nights, with no credits or refunds issued.